Shipping policy
Order Processing (Handling Time)
All orders placed with Fashinoza1 require 1 to 3 business days for processing before they are dispatched. Please note that our fulfillment center operates Monday through Friday. We do not process or ship orders on weekends or public holidays. Once your order is packed and ready to go, you will receive a confirmation email with your tracking details.
Shipping Costs & Transit Times
We are proud to offer Free Standard Shipping on all orders.
Estimated Transit Time: 5 to 8 business days after the order has been processed.
International Shipping
Yes, We proudly offers international shipping! Transit times may occasionally vary depending on the destination country's customs procedures, but standard timeframes generally apply.
Order Cancellations & Modifications
We understand that mistakes happen. If you need to cancel or modify your order (such as updating the shipping address or changing an item), you have a 24-hour window from the time of purchase to notify us. Please email us immediately at support@fashinoza.com.
Once 24 hours have passed, your order will likely be in the fulfillment stage, and we can no longer make changes. We cannot be held responsible for lost packages resulting from incorrect shipping addresses provided by the customer.
Tracking Your Order
As soon as your package ships, we will send you an email notification containing your unique tracking number. You can use this number on our Tracking Page to monitor your shipment's journey. If you do not receive a tracking email within 3 business days, please check your spam folder or reach out to our support team.
Unforeseen Delays
While we strive to ensure timely deliveries, occasional delays can happen due to factors outside of our control (e.g., severe weather, carrier disruptions, or international customs delays). If your package is taking longer than expected, please contact us, and we will gladly help you investigate.
"Delivered" Packages Not Received
If your tracking link shows your package as "Delivered" but it is nowhere to be found, please take the following steps:
- Check around your property, porch, and mailboxes.
- Ask your neighbors or household members if they accepted the package on your behalf.
- Verify that the shipping address on your confirmation email is 100% correct.
- Contact the shipping carrier directly with your tracking number to request proof of non-delivery.
- If the carrier confirms the package is lost, send us the official proof of non-delivery so we can promptly issue a refund or send a replacement.
Contact Us
If you have any further questions about your order or our shipping practices, please don't hesitate to contact our costumer support through our contact page.